PRIVACY POLICY

General Terms of Service (GTS) for Personal Data and Confidentiality

PERSONAL DATA

In order to fulfill the order, and generally in the course of various exchanges with the Client, the Company may receive communication of personal data, hereinafter referred to as the Data.

These Data may appear in documents to be translated (such as diplomas, driver's licenses, birth certificates, etc.) or in any other document provided by the Client. The Data may relate to the Client or to a person of whom the Client is the legal representative (minor child, protected adult) and may be of any nature (such as name, first name, age, profession, phone number, email address, etc.).

Among these Data, some may be particularly sensitive, including those related to racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic or biometric data, sexual life or orientation, health, offenses, or convictions of any kind, including criminal.

These Data are collected and processed by the Company to:

Translate the documents and/or content submitted by the Client.
Process and follow up on orders.
Inform the Client of the Company's service offerings in line with their needs.
Create a "client" access on the website allowing any client to log in, view their current order, download a copy of their invoice, etc.
Understand the Client's opinion on the Company's services.
The Client consents to the Company processing the aforementioned sensitive Data entrusted to it to carry out the requested translation.

The Client consents to the Company processing the entrusted Data to carry out the requested translation.

The Client consents to the Company subcontracting the processing of the Data or transferring the Data to third parties for all the aforementioned purposes.

The Client consents to the use of their contact details (especially email) to contact them for order fulfillment and to know their opinion on the services provided.

The Company does not commercialize the Data.

The Data are processed by the Company, its staff members, and its subcontractors in accordance with the aforementioned purposes. In this regard, the Client is informed and consents to the Data being subject to automated or partially automated processing.

During the duration of the order execution and as long as the Company retains the Data, it undertakes to:

Implement all technical and organizational measures to ensure a maximum level of security considering the sensitivity of the Data, the risk involved, and the state of technical knowledge.
Inform the Client immediately of any incident or security breach that could compromise the security and/or confidentiality of the Data.
Inform the Client, if applicable, of the subsequent processing of the Data for a purpose other than that for which the Data were collected.
The Client is informed that they have the following rights:

The right of access, rectification, updating, and deletion of Data when they are inaccurate, incomplete, ambiguous, outdated, or when the collection, use, communication, or storage of the Data is prohibited.
The right to limit processing.
The right to object to processing.
The right to data portability.
The right to withdraw consent.
The right to define directives regarding the conservation, erasure, and communication of Data after their death.
The Company is the data controller. It can be contacted by email at the following address: info@ca-translation.ca or by mail at the following address: 15 Rue Lemieux, Lévis, QC G6W 1L9, Canada

The Data Protection Officer of the Company is: CORPO TRAD.

If the Client wishes to exercise one or more of these rights, they must contact the Company by mail at the following address: 15 Rue Lemieux, Lévis, QC G6W 1L9, Canada, or by email at the following address: info@ca-translation.ca. The Company undertakes to respond by email or mail as the case may be within a period of 14 days.

Since the Data is necessary for the proper execution of the order, it is possible that the Company may not be (or no longer be) able to deliver its services and/or ensure their follow-up under satisfactory conditions in cases where:

The Client refuses to provide certain Data necessary for the execution of the order.
The Client refuses to consent to the processing of the Data or withdraws their consent to the processing of the Data.
In such a case, the Company declines any responsibility for the resulting damage.

The Data will be retained by the Company for the duration necessary for their processing for the aforementioned purposes. If necessary for administrative monitoring, due to legal or regulatory requirements, or for archiving purposes, this Data will be kept beyond the duration necessary for the realization of the aforementioned purposes. In any case, the maximum retention period for the Data is 3 years, the maximum period beyond which the Data will be erased.

APPLICABLE LAW

The provisions above fall, both for their interpretation and for their execution, exclusively under the Canadian law. In the event of a dispute between the Parties, the Parties agree to come together to find an amicable solution. In the absence of an amicable agreement within a period of thirty (30) days, the dispute will be brought by the most diligent Party before the Canadian courts, which are solely competent to hear this dispute. These provisions are an integral part of the Company's GTS on the date of acceptance by the Client. They cancel and replace any provision of the GTS that is contrary to them.