Article 1: Certified Translation Services
1.1. https://ca-translation.ca/ offers Certified Translation services. Certified Translations are carried out by Certified Translators and comply with legal standards and requirements.
Article 2: Orders and Payment
2.1. When placing an order on https://ca-translation.ca/, you must provide the necessary documents for Certified Translation.
2.2. Payment must be made at the time of the order, according to the rates indicated on https://ca-translation.ca/
2.3. Payments can be made online, by credit card, or any other accepted payment method on https://ca-translation.ca/
Article 3: Delivery Deadlines
3.1. We commit to respecting the delivery deadlines indicated during the order.
3.2. Delivery deadlines may vary depending on the complexity of the translation and the current workload.
3.3. In case of exceptional delay in delivery, we will inform you as soon as possible and propose an appropriate solution.
Article 4: Quality of Translations
4.1. We make every effort to provide high-quality Certified Translations that meet your expectations.
4.2. If you notice an error or issue in the translation, please contact us within 48 hours of receiving the translation. We will review your claim and take necessary measures to rectify the situation.
Article 5: Refunds
5.1. Refunds are subject to certain conditions.
5.2. In case of order cancellation before the start of the translation process, a full refund is issued.
5.3. Once the translation process has started, no refund can be made.
5.4. Refunds will be processed promptly according to the agreed terms between you and our customer service.
Article 6: Confidentiality of Information
6.1. We commit to respecting the confidentiality of all information and documents provided for sworn translation.
6.2. Your personal information will be processed in accordance with our privacy policy.
Article 7: Changes to Terms of Use and Refund Policy
7.1. We reserve the right to modify these terms of use and refund policy at any time without prior notice.
7.2. Changes will be effective upon publication on https://ca-translation.ca/. It is your responsibility to regularly check the updated terms of use and refund policy.
By using our Certified Translation services, you agree to these terms of use and refund policy. Please read them carefully before placing an order. If you have any questions, feel free to contact us.
Email: info@ca-translation.ca
Tel: +1 (418) 478-2675
Mailing address: 15 Rue Lemieux, Lévis, QC G6W 1L9, Canada
